At Doctor Shape, we're committed to getting your Cherry Glow patches to you safely and

efficiently. Below you'll find everything you need to know about our shipping process, delivery

times, and what to expect after placing your order.

DELIVERY TIMEFRAMES

United Kingdom Orders:

● Processing Time: 1-3 business days after order placement

● Shipping Time: 5-7 business days

● Average Delivery Time: Approximately 6-10 business days from order date

Please note: Orders placed on Friday evening, weekends, or UK bank holidays will be

processed on the next business day.

ORDER PROCESSING

What Happens After You Order:

1. Order Received: You'll receive an automated confirmation email immediately after

placing your order.

2. Processing (1-3 business days): Our team carefully prepares your Cherry Glow

patches for shipment. During this time, we:

○ Verify your order details

○ Quality check your products

○ Package your order securely

○ Print your shipping label

3. Dispatched: Once your order ships, you'll receive a shipping confirmation email with:

○ Tracking number

○ Estimated delivery date

○ Link to track your package in real-time

4. In Transit: Your package is on its way! You can track its progress using the tracking

number provided.

5. Delivered: Your Cherry Glow patches arrive at your door, ready to help you feel

confident and beautiful.

DELIVERY ISSUES

Package Not Arrived?

If your estimated delivery window has passed and you haven't received your order:

1. Check your tracking information for updates

2. Verify the shipping address on your order confirmation

3. Check with neighbors or building management

4. Look for a delivery notice from the carrier

5. Contact us at info@trydoctorshape.com - we're here to help!

Lost or Stolen Packages:

If your tracking shows the package was delivered but you didn't receive it:

● Check around your property and with neighbors

● Verify the delivery address

● Contact us within 48 hours at info@trydoctorshape.com

We'll work with you to resolve the issue, which may include filing a claim with the carrier or

sending a replacement.

Damaged Packages:

If your package arrives damaged:

● Take photos of the packaging and any product damage

● Keep all packaging materials

● Contact us immediately at info@trydoctorshape.com

We'll arrange for a replacement to be sent to you at no additional cost.

CONTACT US

Have questions about your shipment? Our customer support team is here to help!

Email: info@trydoctorshape.com

 Response Time: Within 24-48 hours (business days)

Please include your order number in all shipping inquiries for faster assistance.